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CSEET · Business Laws and Management · Introduction to Management

Researchers at a Pune firm find that output rose when workers were given attention, informal group norms were recognised and supervisors listened to their concerns, even without extra pay. This best reflects which approach?

This reflects the human relations approach, associated with Elton Mayo's Hawthorne studies. It shows that social factors, attention, informal groups and recognition can raise productivity even without higher pay, unlike scientific management, which focuses on methods and monetary incentives, or bureaucracy, which stresses rules.

  1. AScientific management
  2. BBureaucratic approach
  3. CHuman relations approachCorrect
  4. DSystems approach

Explanation

Productivity rising due to attention, social needs and informal group norms matches the Hawthorne studies of Elton Mayo, the human relations approach. Scientific management stresses incentives and methods, and bureaucracy stresses rules and hierarchy.

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