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CA Intermediate · Financial Management and Strategic Management · Strategy Implementation and Evaluation

Rohan Engineering finds its new strategy is stalling because staff resist the change. Managers plan to explain the reasons, involve employees in planning the change, and offer training, rather than force the change through. Which approach to overcoming resistance is this?

This is the education, participation and support approach to handling resistance. Managers explain why change is needed, involve employees in planning, and provide training. It differs from coercion, which uses threats, and from manipulation, which uses selective information to win acceptance.

  1. ACoercion through threat of transfer
  2. BEducation, participation and supportCorrect
  3. CManipulation by selective information
  4. DIgnoring resistance until it fades

Explanation

Explaining reasons, involving employees and giving training are education, participation and facilitation or support methods. Coercion and manipulation rely on force or selective information, which the managers explicitly avoid.

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