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CA Intermediate · Financial Management and Strategic Management · Strategy Implementation and Evaluation

Tanvi Foods Ltd. tracks four perspectives to evaluate strategy: how shareholders see the firm, how customers see it, which internal processes it must excel at, and how it can continue to improve and create value. Under the Balanced Scorecard, the perspective concerned with employee skills, information systems and innovation is the:

It is the learning and growth perspective. In the Balanced Scorecard, this perspective measures the capabilities that sustain future performance, such as employee skills, information systems and innovation. The internal business process perspective instead looks at how efficiently core operations run.

  1. AFinancial perspective
  2. BCustomer perspective
  3. CInternal business process perspective
  4. DLearning and growth perspectiveCorrect

Explanation

In the Balanced Scorecard, learning and growth covers people, systems, culture and innovation capability. Internal process looks at operational excellence, so it is the closest distractor but it concerns processes rather than capabilities of people and systems.

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