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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

Two colleagues disagree about a deadline. One says, 'I will not discuss it,' and leaves the room, and the matter remains unresolved. Which is the MAIN risk of this avoidance style?

The main risk is that the underlying problem remains unresolved and may escalate later. Avoidance postpones dealing with the cause of conflict, so tension can build, whereas it does not automatically give the other party a better result or lead to legal action.

  1. AThe underlying problem may remain and later escalateCorrect
  2. BThe other party will always gain a better outcome
  3. CIt always leads to a binding legal dispute

Explanation

Avoidance leaves the cause of the conflict unaddressed, so tensions can build and resurface later in a worse form. It does not guarantee the other party a better result, and it does not normally lead to legal action.

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