ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Two department heads at Marlow Ltd disagree over shared budget funding. Each gives up part of their request, and they split the available funds roughly equally so that neither gets everything they wanted. Which Thomas-Kilmann style does this show?
This is compromising. Both department heads give up part of their demands and meet in the middle, showing moderate assertiveness and moderate cooperativeness. Neither side fully achieves its goals. Collaborating would instead look for a creative solution that fully satisfies both parties' underlying needs.
- ACollaborating
- BCompromisingCorrect
- CAccommodating
- DCompeting
Explanation
Each party gives up something and settles at a middle position, with moderate assertiveness and moderate cooperativeness. That is compromising. Collaborating would seek a solution fully meeting both parties' needs, which is not what happens here as both sacrifice part of their aims.
Did you get it right without looking?
One question tells you little. A timed set on Sources of conflict and techniques for conflict resolution shows your real accuracy, how long you take and where you lose marks.
More Sources of conflict and techniques for conflict resolution questions
- Which of the following is most likely to be a feature of an effective negotiation that preserves the long-term relationship between the part…
- Two teams at Lumen Ltd both need the same specialist software licences, and only a limited number are available. Which cause of conflict doe…
- A product design team at Zeta Ltd is split over which of two new packaging designs to launch. Each side argues its case with market research…
- Which of the following is most likely to be a functional (beneficial) effect of conflict within a finance team?
- An employee realises she is wrong about a procedural point, and that the matter matters far more to a colleague. She gives way to preserve g…
- Nadia and Tomas are both team leaders. Nadia believes a project overrun should be fixed by authorising overtime, whereas Tomas thinks the sc…