ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Mira is told by her line manager to prioritise Task A, but the finance director, to whom she also reports, tells her to prioritise Task B. Which type of conflict is Mira experiencing?
Mira is experiencing role conflict. She receives incompatible instructions from two superiors with authority over her, so she cannot satisfy both expectations. The scenario does not describe a personality clash, cultural difference between groups or a training gap.
- ARole conflict arising from conflicting instructionsCorrect
- BInterpersonal conflict caused by incompatible personalities
- CIntergroup conflict caused by cultural differences
- DConflict from a lack of training
Explanation
Mira receives incompatible expectations from two superiors, which is classic role conflict, typical of dual reporting lines. No personality dispute, cultural clash between groups or training gap is indicated.
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