ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Two teams at Lumen Ltd both need the same specialist software licences, and only a limited number are available. Which cause of conflict does this illustrate?
This illustrates competition for scarce resources. Both teams need the same limited software licences, so one team's gain reduces the other's access, which creates conflict irrespective of roles or culture.
- ACompetition for scarce resourcesCorrect
- BAmbiguity over job roles
- CCultural differences between countries
Explanation
The teams are in dispute because the licences are limited and both need them. This is competition for scarce resources, not unclear roles or cultural difference.
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