ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Two department heads disagree about how to share a limited training budget. Each gives up part of what they wanted so that both receive roughly half of the funds. Which Thomas-Kilmann mode is being used?
This is compromising. Each party concedes part of its demand and accepts a partial outcome, giving a middle-ground split. It is not collaborating, because collaborating aims to fully satisfy both sides' underlying needs rather than each giving something up.
- ACompeting
- BAccommodating
- CCompromisingCorrect
- DCollaborating
Explanation
Compromising is moderate on both assertiveness and cooperativeness, with each side giving up something to reach a middle position. Collaborating would seek a solution fully meeting both parties' needs, which does not happen when both lose part of their demands.
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