ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Which of the following best describes organisational conflict?
Organisational conflict is a disagreement or clash between individuals or groups caused by incompatible goals, values or interests. It is not limited to legal disputes, and a simple communication gap is only one possible cause rather than the definition.
- AA disagreement or clash between individuals or groups arising from incompatible goals, values or interestsCorrect
- BA formal dispute that has been referred to a court or tribunal
- CA temporary lack of communication between two employees
Explanation
Conflict arises where parties perceive that their goals, values or interests are incompatible. It need not be formal or legal, so the second option is too narrow. A communication gap may contribute to conflict but is not the definition.
Did you get it right without looking?
One question tells you little. A timed set on Sources of conflict and techniques for conflict resolution shows your real accuracy, how long you take and where you lose marks.
More Sources of conflict and techniques for conflict resolution questions
- Which of the following is a recognised dysfunctional effect of prolonged conflict between two departments?
- Two sales managers at Zenith Ltd openly disagree about whether to enter a new market. Each presents data, and the board ultimately chooses a…
- In the Thomas-Kilmann conflict model, which style combines a high level of assertiveness with a high level of cooperativeness, so that both …
- A manager at Orbis Co argues that some conflict between project teams is beneficial because it prompts debate and challenges complacent thin…
- A procurement manager is negotiating with a supplier. She focuses on the underlying needs of both sides, such as reliable delivery for her f…
- Two department heads disagree about how to share a limited training budget. Each gives up part of what they wanted so that both receive roug…