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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

Two team members dispute responsibility for an error, and their relationship has broken down. Both agree to bring in an impartial person who will help them reach their own agreement but has no power to impose a decision. What is this technique?

This is mediation. An impartial third party helps the disputing individuals reach their own agreement but cannot impose a decision. Arbitration differs because the arbitrator makes a binding decision, while litigation involves the courts and a command comes from a superior.

  1. AArbitration
  2. BMediationCorrect
  3. CLitigation
  4. DAuthoritative command

Explanation

Mediation uses a neutral third party to facilitate agreement while the parties keep control of the outcome. Arbitration involves a third party making a binding decision, and litigation is a court process. A command is imposed by a superior.

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