ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams
Under Herzberg's two-factor theory, which of the following is a hygiene factor?
Company policy and administration is a hygiene factor. Herzberg argued that hygiene factors such as policy, pay and working conditions only prevent dissatisfaction. Advancement and recognition are motivators, which actually generate satisfaction and motivation.
- AOpportunity for advancement
- BCompany policy and administrationCorrect
- CRecognition for achievement
Explanation
Herzberg classed company policy, salary, supervision, working conditions and job security as hygiene factors, which prevent dissatisfaction. Advancement and recognition are motivators that create satisfaction. Treating them as hygiene factors is the common error.
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