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ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams

Which of the following actions is most likely to improve motivation and performance in a virtual team?

Setting clear goals and roles, giving regular feedback and arranging occasional face-to-face meetings best supports virtual team motivation. These build trust and commitment, whereas removing meetings, intrusive monitoring or autocratic decision making tends to damage morale and cohesion.

  1. ARemoving all regular meetings so members can work independently
  2. BSetting clear goals, roles and regular feedback, and using periodic face-to-face meetings where possibleCorrect
  3. CMonitoring keystrokes and online hours continuously to ensure effort
  4. DAllowing the team leader to make all decisions without consultation

Explanation

Clear objectives, defined roles, regular feedback and some face-to-face contact build trust and commitment in dispersed teams. Removing meetings increases isolation, and intrusive monitoring and autocratic decisions tend to reduce motivation and trust.

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