CMA Intermediate · Operations Management and Strategic Management · Productivity Management and Quality Management
Which ISO standard specifies the requirements of a quality management system that an organisation must meet to demonstrate its ability to consistently provide products and services meeting customer and regulatory requirements?
ISO 9001 is the correct answer because it sets out the requirements for a quality management system. Organisations certified to it show that they can consistently meet customer and regulatory requirements. The other standards cover environment, occupational safety and information security instead.
- AISO 14001
- BISO 9001Correct
- CISO 45001
- DISO 27001
Explanation
ISO 9001 is the certifiable requirements standard for quality management systems. ISO 14001 deals with environmental management, ISO 45001 with occupational health and safety, and ISO 27001 with information security, so they do not address quality management.
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