ACCA Applied Knowledge · Business and Technology · Communicating in business
Which of the following is a common barrier to effective listening?
Letting personal prejudice about the speaker influence how the message is received is a barrier to effective listening, because it distorts interpretation. Asking clarifying questions, taking brief notes and maintaining eye contact all support active listening rather than hinder it.
- AAsking clarifying questions
- BTaking brief notes of key points
- CAllowing personal prejudice about the speaker to influence how the message is receivedCorrect
- DMaintaining appropriate eye contact
Explanation
Prejudice or preconceptions about the speaker distort how a message is interpreted and so act as a barrier to listening. Clarifying questions, note-taking and eye contact are all aids to active listening.
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