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ACCA Applied Knowledge · Business and Technology · The formal and informal business organisation

Which of the following is a potential benefit to management of the informal organisation existing alongside the formal one?

A benefit of the informal organisation is that it provides social support and helps staff cooperate beyond the formal structure, improving morale and speeding communication. It does not guarantee procedural compliance, ensure rumours are accurate, or replace the need for formal documented roles and job descriptions.

  1. AIt guarantees that all decisions follow official procedures
  2. BIt can provide social support and help staff cooperate beyond the formal structureCorrect
  3. CIt ensures that rumours are always accurate
  4. DIt removes the need for formal job descriptions

Explanation

Informal groups can meet social needs, improve morale, speed up communication and help work get done where formal procedures are slow. They do not ensure compliance with procedures, rumours may be inaccurate, and they cannot replace formal job descriptions.

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