ACCA Applied Knowledge · Business and Technology · Communicating in business
Which of the following is an example of 'noise' in the communication process?
A fault in a telephone line distorting the speaker's voice is noise. Noise means any interference that disrupts or distorts a message as it passes from sender to receiver. A clear summary, follow-up confirmation and sensible channel choice all help communication.
- AA clear summary at the start of a report
- BA fault in a telephone line that distorts the speaker's voiceCorrect
- CA follow-up email confirming a decision
- DThe sender choosing a suitable channel
Explanation
Noise is any interference that distorts or disrupts a message between sender and receiver. A faulty telephone line is a physical source of distortion. The other options are helpful practices that improve clarity rather than disrupt it.
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