ACCA Applied Knowledge · Business and Technology · Communicating in business
A finance director sends a monthly performance report to all department heads, who then pass its key points to their own teams. Which direction and type of communication is the passing on of the key points to the teams?
It is downward formal communication. Department heads are passing information to their subordinates through the official hierarchy and reporting lines, which means the flow goes from higher to lower levels and uses an authorised channel rather than a social or unofficial one.
- AUpward formal communication
- BDownward formal communicationCorrect
- CLateral informal communication
- DDiagonal informal communication
Explanation
Department heads pass information to their subordinates through the official reporting lines, so it moves down the hierarchy and is formal. Upward would be from teams to heads. Lateral and diagonal refer to other directions and the channel here is official, not informal.
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