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ACCA Applied Knowledge · Business and Technology · The impact of advances in technology

Which process is the LEAST suitable for robotic process automation in its basic rule-based form?

Negotiating a complex, variable supplier contract is least suitable. Basic RPA works for structured, repetitive, rule-based tasks, whereas negotiation needs human judgement, adaptability and interpersonal skills that fixed rules cannot replicate.

  1. AMatching purchase orders to goods received notes using fixed criteria
  2. BTransferring daily sales data between two systems
  3. CProducing standard monthly payroll payments from approved data
  4. DNegotiating a complex contract with a key supplier whose terms vary each timeCorrect

Explanation

Basic RPA suits high-volume, structured, repetitive tasks with clear rules. Negotiating a variable contract needs judgement, flexibility and interpersonal skills, so it is unsuitable. The other three are standardised and rule-driven, and so are good automation candidates.

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