CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories
Which statement correctly reflects Herzberg's view of satisfaction and dissatisfaction?
Herzberg held that the opposite of satisfaction is no satisfaction, and the opposite of dissatisfaction is no dissatisfaction. The two are separate dimensions caused by different factors, motivators for satisfaction and hygiene factors for dissatisfaction. He rejected the traditional view of one continuum running from satisfaction to dissatisfaction.
- AThey are opposite ends of a single continuum
- BThe opposite of satisfaction is no satisfaction, and the opposite of dissatisfaction is no dissatisfactionCorrect
- CBoth are caused only by pay and benefits
- DBoth depend only on the employee's social needs
Explanation
Herzberg saw satisfaction and dissatisfaction as two separate continua driven by different factors. The opposite of satisfaction is no satisfaction, not dissatisfaction. The traditional single-continuum view is what he rejected.
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