CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories
In Herzberg's two-factor theory, which of the following would be classified as a motivator rather than a hygiene factor?
Recognition for achievement is a motivator in Herzberg's theory. Motivators relate to job content and create satisfaction and higher effort. Company policy, supervision and working conditions are hygiene factors that only prevent dissatisfaction when adequate and do not by themselves motivate employees.
- ACompany policy and administration
- BSupervision quality
- CRecognition for achievementCorrect
- DWorking conditions
Explanation
Herzberg treats achievement, recognition, the work itself, responsibility and advancement as motivators that create satisfaction. Policy, supervision and working conditions are hygiene factors, whose absence causes dissatisfaction but whose presence does not truly motivate.
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