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CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories

At Sharma Textiles, workers complain about noisy machines and poor lighting, but they also say their work is dull with no chance to grow. The management installs better lighting and noise shields. According to Herzberg, what is the most accurate expectation?

Dissatisfaction from the environment will reduce, but motivation will still need job enrichment. Lighting and noise control are hygiene factors that remove dissatisfaction. Dull work and no growth are motivator issues, which require enrichment through responsibility, challenge and advancement, not better physical conditions.

  1. ADissatisfaction from the environment will reduce, but motivation will need job enrichmentCorrect
  2. BBoth dissatisfaction and lack of motivation will be solved fully
  3. CMotivation will rise sharply, with no effect on dissatisfaction
  4. DNeither dissatisfaction nor motivation will change

Explanation

Lighting and noise control are working conditions, a hygiene factor, so they reduce dissatisfaction. The dull work and lack of growth concern motivators, which need job enrichment such as more responsibility and challenge. Hence the second option wrongly assumes hygiene fixes motivation.

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