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CSEET · Business Laws and Management · Introduction to Management

A department head at a Chennai company spends most of her time motivating, coaching and resolving conflicts among team members and building trust with them. Which skill is this primarily, and at which level is it needed?

This is human skill, the ability to understand, motivate, lead and work well with people. Because every manager achieves results through others, human skill is required at all levels of management, top, middle and lower, rather than being confined to a single level.

  1. AHuman skill, needed at all levels of managementCorrect
  2. BTechnical skill, needed mainly at top level
  3. CConceptual skill, needed mainly at lower level
  4. DHuman skill, needed only at middle level

Explanation

Human skill is the ability to work with, understand and motivate people, individually and in groups. Since every manager gets work done through people, it is needed at all levels. Options B and C name the wrong skill, and D wrongly restricts it to one level.

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