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CSEET · Business Laws and Management · Introduction to Management

In Ravi Textiles, a machine operator receives orders about the same task from both the production manager and the marketing manager, causing confusion. Which Fayol principle is being violated, and what does it require?

The principle violated is unity of command, which requires that an employee receive orders from one superior only. Here the operator is directed by two managers, creating confusion. Unity of direction differs, as it concerns one head and one plan for related activities.

  1. AUnity of command; an employee should receive orders from one superior onlyCorrect
  2. BUnity of direction; each group of activities should have one plan
  3. CDivision of work; specialisation should be encouraged
  4. DCentralisation; authority must rest with top management only

Explanation

The operator takes orders from two superiors, which breaches unity of command: an employee should receive instructions from only one boss. Unity of direction concerns one head and one plan for a group of activities with a common objective, not the number of bosses an individual reports to.

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