ACCA Applied Knowledge · Business and Technology · Communicating in business
A finance manager needs to send a detailed list of revised budget assumptions to six department heads and wants a permanent written record that each of them can refer back to later. Which method of communication is most suitable?
Email with the assumptions attached is most suitable because the information is detailed, goes to several people and must be kept as a permanent record. Verbal methods like conversations or voicemail provide no reliable record and are unsuitable for conveying complex budget detail.
- AA brief conversation in the corridor with each head
- BEmail with the assumptions attached as a documentCorrect
- CA voicemail left on each head's phone
- DA short instant message with no attachment
Explanation
Detailed information that must be referred to later needs a written, recordable medium. Email with an attachment gives a permanent record and can be sent to all six at once. Verbal methods such as corridor conversations and voicemail leave no reliable record and are poor for detail.
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