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ACCA Applied Knowledge · Business and Technology · Communicating in business

A finance manager needs to send a detailed set of instructions on a new expense claim procedure to 200 staff in several offices. The instructions must be kept as a permanent record and referred to later. Which method of communication is MOST suitable?

A written document such as a memo or email with an attached guide is most suitable. Detailed instructions for many staff need a permanent record, consistent wording and the ability to be referred to later, which written communication provides but telephone calls or casual conversations do not.

  1. AA written document such as a memo or email with an attached guideCorrect
  2. BA telephone call to each office manager
  3. CA casual conversation at the coffee machine

Explanation

Detailed, complex instructions that must be retained and re-read are best sent in writing. Written communication gives a permanent record and ensures all staff receive the same message. Telephone calls and casual conversation leave no record and risk the message being altered or forgotten.

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