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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

A high-performing team has a long-serving member whose ineffectiveness is tolerated by the manager. Several strong performers then resign, citing the situation. Which concept BEST describes the wider consequence for the team?

Increased staff turnover, causing loss of skills and knowledge and higher recruitment and training costs. Good performers leave because tolerated ineffectiveness is demotivating, and remaining colleagues must cover the gaps. Improved diversity or lower absenteeism would not follow from dissatisfied staff resigning.

  1. AIncreased staff turnover leading to loss of skills and knowledge and higher recruitment and training costsCorrect
  2. BImproved team diversity leading to greater creativity
  3. CReduced absenteeism due to higher job satisfaction

Explanation

Resignations of strong performers cause loss of skills and experience, and the remaining team must cover gaps while new staff are recruited and trained. The other options describe positive outcomes inconsistent with people leaving because of dissatisfaction.

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