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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

A team leader notices that a staff member's output has fallen sharply over two months. Which action should the team leader take FIRST to address the poor performance?

The team leader should first hold a private discussion with the employee to find out why performance has fallen. Understanding the cause, such as training gaps, workload or personal problems, must come before disciplinary action or reassignment, which could be unfair and ineffective.

  1. AIssue a formal written warning
  2. BHold a private discussion to understand the causes of the declineCorrect
  3. CReassign the employee's work to colleagues
  4. DRecommend dismissal to the HR department

Explanation

Before any corrective step, the manager should establish why performance has dropped, since causes may be personal, health-related, training-related or due to workload. A formal warning or dismissal without investigation is premature and may be unfair. A private discussion is the appropriate first step.

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