ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
A manager agrees with an underperforming employee that she will complete three specified reports per week, each by Friday noon, reviewed after four weeks. Which feature of effective performance improvement does this BEST illustrate?
This illustrates setting specific, measurable targets with a set review date. The agreed number of reports, the deadline and the four-week review give the employee clear expectations and let the manager objectively assess whether performance has improved.
- ASetting specific, measurable targets with a review dateCorrect
- BUsing punishment to deter future failure
- CDelegating without any monitoring
- DRelying on informal peer pressure
Explanation
The plan defines a clear quantity, deadline and review point, which are the hallmarks of specific, measurable, time-bound objectives. It involves no punishment, and monitoring is built in through the review, so delegating without monitoring is wrong.
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