Skip to content

CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

A Hyderabad firm's HR head sends a 12-page policy email with 30 attachments to all staff every morning. Employees begin skipping most messages, and a critical safety notice is missed. Which statement correctly diagnoses the problem and the best correction?

The problem is information overload. Employees receive more than they can process, so they skip messages and miss critical notices. The best correction is to prioritise, summarise and send only relevant messages to the relevant groups, whereas translation, mandatory replies or signatures do not reduce the volume.

  1. AInformation overload; prioritise, summarise and send only relevant messages to relevant groupsCorrect
  2. BLanguage barrier; translate the emails into regional languages only
  3. CLack of feedback; ask employees to reply to every email
  4. DStatus barrier; ask senior managers to sign each email

Explanation

Too much information exceeds the receivers' capacity to process it, so they filter or ignore messages, including important ones. The remedy is to prioritise, summarise and target the audience. Translation alone does not reduce volume, and requiring replies to every email would add to the overload.

Did you get it right without looking?

One question tells you little. A timed set on Communication, Co-ordination, Collaboration, Monitoring and Control shows your real accuracy, how long you take and where you lose marks.

Practise Communication, Co-ordination, Collaboration, Monitoring and ControlFree diagnostic mock

More Communication, Co-ordination, Collaboration, Monitoring and Control questions