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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

A branch manager sends a written instruction on revised expense limits to all department heads, who then pass it on to their team members. Which pair correctly describes this communication?

It is written and downward communication. The instruction is put in writing, and it flows from the manager at a higher level to department heads and then to team members at lower levels. Horizontal communication would occur only between people at the same level of hierarchy.

  1. AOral and upward
  2. BWritten and downwardCorrect
  3. CWritten and horizontal
  4. DNon-verbal and diagonal

Explanation

The instruction is in writing, so it is written communication. It travels from higher authority to lower levels of the hierarchy, which is downward communication. Horizontal would require communication among peers at the same level.

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