CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
A junior accountant at a Kolkata company notices an error in a report prepared by the director's favoured senior, but does not mention it because he fears being thought presumptuous. Which organisational barrier is most directly at work?
The status and authority barrier is at work. The junior withholds upward information because of rank differences and fear of seeming presumptuous, so important feedback fails to reach decision makers. Nothing in the situation suggests excess information, time zones or physical surroundings as the cause.
- AInformation overload
- BStatus and authority relationshipsCorrect
- CTime zone differences
- DPoor lighting in the office
Explanation
The junior withholds upward communication because of the rank gap with the senior and director. Such reluctance arising from position differences is the status barrier. Information overload would need excess data, which is not given.
Did you get it right without looking?
One question tells you little. A timed set on Barriers to Business Communication shows your real accuracy, how long you take and where you lose marks.
More Barriers to Business Communication questions
- In a Pune manufacturing firm, a purchase request must pass through six levels of managers before reaching the decision maker, and by the tim…
- A sales head in Jaipur ends a briefing by asking each team member to restate the new discount policy in their own words. Which communication…
- A Chennai-based firm's manager writes in an email to a supplier, 'Please dispatch the consignment at the earliest.' The supplier does not kn…
- A manager at a Chennai firm gives an oral instruction in a noisy workshop. The worker nods, but later does the wrong task because he heard o…
- A purchase manager at a Pune firm sends a supplier an email saying 'Dispatch the consignment ASAP at the usual rate.' The supplier does not …
- Ravi, a manager, believes that all employees from a particular region are lazy, and so he filters their reports with suspicion and reads onl…