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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

In a Pune manufacturing firm, a purchase request must pass through six levels of managers before reaching the decision maker, and by the time it arrives the details have been altered and delayed. Which type of communication barrier is mainly illustrated?

This is an organisational barrier. A long chain of command makes messages pass through many levels, causing delay and distortion. The problem lies in the structure of the firm, not in word meanings, personal prejudice or physical distance between offices.

  1. AOrganisational barrier arising from a long hierarchyCorrect
  2. BSemantic barrier arising from ambiguous words
  3. CPsychological barrier arising from prejudice
  4. DPhysical barrier arising from distance between offices

Explanation

Passing a message through many levels of the chain of command causes delay and distortion. This is an organisational barrier linked to structure and hierarchy. The semantic option is wrong because the problem is not the meaning of words but the number of levels.

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