CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
A finance team in Chennai sits in an open-plan hall where printers, phone calls and loud conversations constantly interrupt discussions, so instructions are often missed. This barrier is best classified as:
It is a physical barrier. Noise from printers, phones and conversations in an open-plan hall interferes with the channel and reception of messages. The cause is the working environment itself, not rank differences, technical jargon or the listeners' selective attention.
- AStatus barrier
- BPhysical barrier of noise and environmentCorrect
- CSemantic barrier of jargon
- DPerceptual barrier of selective listening
Explanation
Noise and a poorly designed workspace are environmental factors that interfere with the transmission and reception of messages. These are physical barriers. A status barrier concerns rank differences, which are not described here.
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