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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

A sales head in Jaipur ends a briefing by asking each team member to restate the new discount policy in their own words. Which communication principle is this practice mainly using to overcome barriers?

The practice uses feedback to confirm understanding. When listeners restate the policy in their own words, the sender can see whether the message was decoded as intended and correct any gaps. It is not about longer encoding, the grapevine or removing the channel.

  1. AEncoding the message in a longer form
  2. BUsing feedback to confirm that the message was understoodCorrect
  3. CAdding a grapevine channel
  4. DRemoving the need for any channel

Explanation

Asking receivers to restate the message creates feedback, which lets the sender detect misunderstanding and correct it. It does not lengthen encoding, use the grapevine, or remove channels.

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