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ACCA Applied Knowledge · Business and Technology · Leadership, management and supervision

A manager reads industry journals, talks to staff informally and scans press reports to keep up to date with developments affecting the business. Which category of Mintzberg's roles does this activity belong to?

This is the monitor role, which belongs to the informational category of Mintzberg's roles because the manager is collecting information about the organisation and its environment. It is not interpersonal, which concerns relationships, nor decisional, which concerns making choices and allocating resources.

  1. AInformationalCorrect
  2. BInterpersonal
  3. CDecisional

Explanation

Gathering information from journals, staff and the press is the monitor role, which is one of the informational roles. Interpersonal roles concern relationships and decisional roles concern making choices.

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