CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Mr. Iyer, a sales manager in Chennai, sends an email to his team about a revised target, but nobody replies and no one acts on it. Which essential element of communication is most clearly missing for communication to be considered complete?
The missing element is the receiver's understanding of the message, shown by feedback or action. Communication is complete only when the message is received and understood. Having a sender, a written medium or a letterhead does not ensure that communication has actually taken place.
- AUnderstanding of the message by the receiverCorrect
- BA sender who has a message
- CUse of a written medium
- DA formal letterhead
Explanation
Communication is complete only when the receiver receives and understands the message, often shown through feedback or action. Here the sender and the written medium exist, so those are not missing. A letterhead is not essential to communication.
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