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ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

A supervisor keeps a running log of notable examples of an employee's particularly effective and ineffective behaviour throughout the year, and uses it in the appraisal interview. Which main benefit does this technique provide?

Keeping a log of critical incidents gives specific, factual evidence from across the whole appraisal period, which helps counter recency bias and supports concrete feedback. It does not remove judgement, guarantee consistency between appraisers, or produce rankings.

  1. AIt removes the need for any managerial judgement
  2. BIt guarantees ratings are consistent between different appraisers
  3. CIt gives specific evidence and reduces over-reliance on recent eventsCorrect
  4. DIt allows employees to be ranked numerically against peers

Explanation

The critical incident technique supplies concrete examples across the whole period, countering recency bias and supporting feedback. It still needs judgement, does not ensure consistency across appraisers, and is not a ranking method.

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