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ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

During an appraisal, Priya's manager finds that her errors in preparing reports arise because she was never shown how to use the new reporting software. What is the most appropriate outcome of the appraisal?

The best outcome is to identify a training need and arrange software training. Priya's errors come from never being shown the system, which is a skills gap rather than misconduct. Punishing her with a warning or lower bonus would be unfair and would not fix the cause.

  1. AIssue a formal written warning
  2. BIdentify a training need and arrange software trainingCorrect
  3. CReduce her bonus for poor performance
  4. DTransfer her to a different department

Explanation

The cause of the poor performance is a skills gap caused by lack of instruction, not misconduct or unwillingness. The sensible response is to identify and meet a training need. A warning or bonus cut would punish a problem the organisation caused.

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