CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
A well-written subject line in a business email should be:
A good subject line is brief and specific about the purpose of the email. It helps the reader prioritise and later find the message. Leaving it blank, using all capitals, or making it so long that it summarises everything are poor practice.
- ALeft blank so the message looks informal
- BWritten entirely in capital letters to attract attention
- CLong enough to summarise the whole message
- DBrief and specific about the purpose of the messageCorrect
Explanation
A good subject line is concise and tells the reader what the email is about, helping prioritisation and later retrieval. Blank lines may cause the mail to be ignored, capitals look like shouting, and a long line defeats the purpose of brevity.
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