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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

In email etiquette, what is the main purpose of writing a clear and specific subject line?

A clear, specific subject line tells the recipient what the email is about, so they can prioritise it, understand its purpose quickly and find it again later. It does not substitute for the body, lengthen the message or prevent forwarding.

  1. ATo tell the recipient the topic of the message so it can be prioritised and found laterCorrect
  2. BTo make the message look longer and more formal
  3. CTo avoid having to write a body in the email
  4. DTo ensure the email cannot be forwarded to others

Explanation

A specific subject line signals the content and urgency of the message, helping the reader decide how to handle it and retrieve it later. It does not replace the body, add length, or restrict forwarding.

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