ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams
According to Herzberg's two-factor theory, which of the following is a motivator (rather than a hygiene factor)?
Achievement and recognition from challenging work is Herzberg's motivator. Motivators come from the content of the job and create real satisfaction. Policy, salary and working conditions are hygiene factors that only prevent dissatisfaction and do not by themselves motivate staff.
- ACompany policy and administration
- BAchievement and recognition from challenging workCorrect
- CSalary level and working conditions
Explanation
Herzberg classed achievement, recognition, responsibility and the work itself as motivators, which give positive satisfaction. Company policy, pay and working conditions are hygiene factors: they prevent dissatisfaction but do not motivate by themselves.
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