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ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams

According to Herzberg's two-factor theory, which action is most likely to increase positive motivation rather than merely prevent dissatisfaction?

Giving an employee responsibility for managing a new project is the best choice, because responsibility is a Herzberg motivator linked to the work itself. Salary, canteen quality and supervision procedures are hygiene factors that only prevent dissatisfaction rather than creating positive motivation.

  1. AIncreasing basic salary across the company
  2. BImproving the quality of the canteen
  3. CGiving an employee responsibility for managing a new projectCorrect
  4. DIntroducing clearer supervision procedures

Explanation

Herzberg's motivators are intrinsic to the work: achievement, recognition, responsibility, advancement and the work itself. Giving project responsibility fits these. Salary, canteen facilities and supervision are hygiene factors, which prevent dissatisfaction but do not create lasting motivation.

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