ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance
An appraiser rates a sales employee on a scale from 1 to 5 for each of: punctuality, product knowledge and teamwork, using descriptions of behaviour for each point on the scale. Which technique is this?
This is a behaviourally anchored rating scale. Each point on the numerical scale is tied to a description of specific observable behaviour, which makes ratings more consistent and less subjective than simple unanchored grading by the appraiser.
- ASelf-appraisal
- BBehaviourally anchored rating scale (BARS)Correct
- CPeer review of outputs
Explanation
A BARS links each point on a rating scale to a description of specific observable behaviour, which reduces subjectivity. Self-appraisal would involve the employee rating themselves, and peer review would involve colleagues as the assessors; neither is described here.
Did you get it right without looking?
One question tells you little. A timed set on Review and appraisal of individual performance shows your real accuracy, how long you take and where you lose marks.
More Review and appraisal of individual performance questions
- A company pays annual bonuses solely on the appraisal rating given by each employee's line manager. Which is the main risk of this approach?
- During an appraisal, Amara's manager finds she performs well in most areas but lacks skill in using the new inventory software. What is the …
- During an appraisal interview, a manager gives Priya a rating of 'unsatisfactory' without having mentioned any concerns during the year. Pri…
- During an appraisal interview, an employee becomes defensive when told her sales conversion rate is below target. Which response by the mana…
- Which statement best describes why appraisal outcomes should be linked to training provision?
- Aisha's manager tells her at her appraisal meeting that her rating is 'satisfactory', without discussing evidence or inviting her views, and…