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CSEET · Economic and Business Environment · AI and Business Environment

An e-commerce firm in Bengaluru deploys a chatbot using natural language processing to answer routine customer queries at any hour. Which benefit is most directly gained?

The most direct benefit is round-the-clock, low-cost handling of routine customer queries. Natural language processing lets the chatbot understand and reply to common questions at any hour, while complex matters can still be passed to human staff.

  1. ARound-the-clock, low-cost handling of routine queriesCorrect
  2. BGuaranteed elimination of all human employees
  3. CAutomatic exemption from consumer protection laws
  4. DCertainty that every answer will be correct

Explanation

Chatbots handle repetitive queries continuously at low marginal cost, freeing staff for complex issues. They do not remove legal duties, guarantee accuracy or eliminate all human roles.

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