ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
Despite training, coaching and a documented improvement period with regular reviews, an employee's performance remains well below the required standard and no further support options exist. Which course of action is MOST appropriate?
The organisation should begin its formal capability procedure while following fair process. Support and a review period have already failed, so formal steps are justified, but dismissal without procedure is unfair, and ignoring the problem would let ineffectiveness harm the team and business.
- ABegin the organisation's formal capability procedure, following fair processCorrect
- BDismiss the employee immediately without notice
- CIgnore the problem to avoid conflict and keep team harmony
Explanation
After support has been tried without success, the organisation may move to formal capability procedures, which must follow fair process, including warnings and the right to respond. Immediate dismissal without notice ignores fair procedure and risks legal claims. Ignoring the problem allows ineffectiveness to continue and harms the team.
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