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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

In a finance team, a senior colleague is persistently ineffective: he withholds information, avoids feedback and does not support others. Two capable junior staff resign within six months, citing the team environment. Which combination of consequences for the team does this BEST illustrate?

It illustrates higher labour turnover, loss of skills and an extra recruitment and training burden on remaining colleagues. Capable staff leaving over a poor environment removes knowledge and increases workload for those left, which contradicts claims of improved satisfaction, cohesion or reduced workload.

  1. AHigher labour turnover, loss of skills and extra recruitment and training burden on remaining colleaguesCorrect
  2. BLower absenteeism and greater job satisfaction
  3. CImproved team cohesion through shared adversity
  4. DReduced workload for the remaining staff

Explanation

Resignations cause labour turnover and loss of knowledge, and remaining staff must cover vacancies and help train replacements. Cohesion and reduced workload are unlikely when staff leave because of a poor environment. Lower absenteeism and higher satisfaction contradict the scenario.

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