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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

At Kestrel Services, a supervisor's poor communication means team members receive conflicting instructions. Which is the MOST likely consequence for the team?

The most likely consequence is duplicated effort, errors and conflict between team members. Conflicting instructions blur responsibilities and priorities, so people act inconsistently. Better role clarity, empowerment and reduced supervision needs would result from clear communication, not from the contradictory messages described.

  1. AImproved role clarity and faster decisions
  2. BDuplicated effort, errors and conflict between team membersCorrect
  3. CHigher levels of empowerment
  4. DReduced need for supervision

Explanation

Conflicting instructions create confusion over who does what, leading to duplicated work, mistakes and friction. Role clarity and empowerment come from clear communication, not the lack of it.

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