ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance
Dev has missed targets for two successive appraisal periods. His manager has coached him and provided training, but no improvement has occurred and he says he does not intend to change how he works. Which action is most appropriate next?
The most appropriate action is to move to the formal capability or disciplinary procedure, with documented evidence and clear warnings. Coaching and training have already failed and Dev refuses to change, so escalation is justified. Rewarding him or ignoring the problem would be unfair to others and ineffective.
- AOffer a further pay rise to motivate him
- BMove to the formal capability or disciplinary procedure, with clear warnings and documented evidenceCorrect
- CIgnore it, since appraisal and discipline must never be linked
Explanation
Support has been tried and failed, and Dev shows unwillingness to improve. The fair next step is a formal procedure with documented targets, warnings and a right to respond. A pay rise rewards poor performance, and appraisal evidence can legitimately feed into formal procedures.
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