ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
During a serious data breach, the IT director instructs the team to follow an emergency procedure immediately and does not invite discussion. Which statement best describes this conflict-handling style?
The director is competing, a style with high assertiveness and low cooperativeness. It uses authority to impose a decision and is suited to emergencies where quick, decisive action is vital, such as a data breach. It would be a poor choice for building long-term commitment.
- ACompeting, which is suited to emergencies requiring quick, decisive actionCorrect
- BAccommodating, which is suited to preserving relationships
- CAvoiding, which is suited to cooling down tensions
- DCompromising, which is suited to temporary settlements under time pressure
Explanation
Imposing a decision without discussion shows high assertiveness and low cooperativeness, which is competing. It is appropriate in emergencies where speed matters. Compromising would involve negotiation and mutual concessions, which the director does not allow.
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