ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Sara and Tom both need the same meeting room on the same afternoon. Each agrees to move their meeting to a shorter slot so both can use it, though neither is fully happy. Which conflict-handling style does this illustrate?
This is compromising. Both parties concede part of their demands to reach a middle position, so each is partly satisfied but neither gets everything wanted. Collaborating would aim for a fully mutually satisfying solution, which is not what happens here.
- AAvoiding
- BCompromisingCorrect
- CCollaborating
- DCompeting
Explanation
Each party gives up part of what they wanted and neither fully achieves their goal, which defines compromising. Collaborating would seek a solution fully satisfying both, such as finding another room. Avoiding would mean ignoring the issue.
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